The software vendor plans to enable coordination between agents and help customers develop tailored solutions.

The company will use its expertise in AI — honed through efforts like plan personalization — to help it create solutions for ...

After rolling out a proprietary cloud-based platform, the restaurant chain is setting its sights on adding capabilities to ...

Mamilli most recently served as chief digital and technology officer and group president for China, Brazil and precision animal health at Zoetis.

The IDC MarketScape for Intelligent CCM noted, “With a commitment to responsible AI, the Newgen AI-powered platform delivers highly personalized user journeys and real-time conversational support, ...

The ERP giant will offer business continuity services through 2033 to customers facing complex migrations, the company said ...

As leaders confront leaner budgets, creating a strong culture can be a key talent retention tool, Grant Thornton’s Andrea ...

Most businesses have chosen to double down on AI despite the challenges. CIOs honed their strategies last year, taking a ...

Citigroup armed 30,000 developers with generative AI coding tools as part of an ongoing modernization push, CEO Jane Fraser ...

The directive, issued in October 2023, added guardrails for AI developers and bolstered guidance for businesses looking to ...

OpenAI, Oracle and Microsoft are among the technology partners in the joint venture, which will deploy $100 billion ...

Most modernization efforts flounder, fail or miss their ROI targets — often taking twice as long and costing twice as much, ...