Companies want to rapidly digitize procurement by exploiting emerging technologies like AI. However, traditional IT ...

It used to be that legislative agendas and macro policy issues like trade policies or environmental initiatives were ...

Many high-performing professional services firms—from big law to accounting to consultancies—are characterized by the extreme ...

The issue is putting content discovery at center stage.

A client of mine, Melissa, the CEO of a tech company in the healthcare sector, vented to me about a conversation she’d had ...

How can executives create a resilient growth strategy when there is little to no clarity about what the future holds? Even ...

As more retailers fulfill online orders from local stores, customers are increasingly receiving orders with missing or ...

In 2022 one of us (Bob) was going through the onerous process of moving from one house to another when he stumbled upon an old sketch in his files. It depicted a prototype for a thumbs-up like ...

Like any living systems, teams need regular care, attention, and intentional renewal to thrive. Whether driven by restructuring, relationship tensions, demotivation, or strategic pivots, there comes a ...

Since then, organizations have been chasing the promise of AI and its ability to simulate human interactions with consumers across the customer journey with varying degrees of success. Communication ...

The past few years have been exhausting for many Western organizations. Civil strife seems to be widespread, with clashes over racial, gender, and income inequality; rising authoritarianism ...

June 18, 2025 Most businesses are built on a linear model: take, make, and discard. But that norm is reaching its limits, and leaders are under pressure to find smarter, more sustainable ways to ...